Privacy Policy
Your privacy matters. This policy explains what data we collect, how we use it, and your rights as a California resident.
Last updated: July 2026
Introduction
NorCal Repairs (“we,” “us,” or “our”) operates the website norcalrepairs.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or use our services to request HVAC, plumbing, or roofing quotes.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
Information You Provide Directly
When you fill out our contact form, request a quote, or call us, we may collect:
- Full name
- Email address
- Phone number
- Street address, city, and ZIP code
- Service type requested (HVAC, plumbing, or roofing)
- Description of the issue or project, including any urgency details
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referral source
- Device type (desktop, mobile, or tablet)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Connect you with licensed, vetted HVAC, plumbing, and roofing contractors in your area
- Send you confirmation emails and follow-up communications about your service request
- Respond to your questions and provide customer support
- Improve our website, services, and user experience through analytics
- Comply with legal obligations and enforce our terms of service
- Send occasional service-related communications (you may opt out at any time)
Third-Party Sharing & Service Providers
We do not sell your personal information. We share your data only in the following circumstances:
Contractor Network
We share your contact information and project details with licensed contractors in our network so they can provide you with quotes and perform the requested services. Contractors are contractually required to use your information only for the purpose of fulfilling your service request.
Resend (Email Delivery)
We use Resend as our email service provider to deliver confirmation emails and service-related communications. Your email address and name are shared with Resend solely for the purpose of sending transactional emails.
Supabase (Data Storage)
We use Supabase as our database provider to securely store your form submissions and service request information. Data is encrypted in transit and at rest.
Analytics Providers
We may use third-party analytics services (such as Google Analytics) to understand how visitors use our website. These services collect anonymized data about browsing behavior and do not identify individual users.
Legal Requirements
We may disclose your information if required by law, in response to valid legal process (such as a subpoena or court order), or to protect the rights, property, or safety of NorCal Repairs, our users, or others.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. These include:
- Essential cookies: Required for the website to function properly (e.g., form submission, security)
- Analytics cookies: Help us understand how visitors interact with our website so we can improve it
- Performance cookies: Monitor site performance and help us deliver a faster experience
You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. If you request deletion of your data, we will process your request within 45 days, unless we are legally required to retain certain information.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, encrypted database storage, and access controls. While no method of transmission over the Internet is 100% secure, we take reasonable precautions to safeguard your data.
Your California Privacy Rights (CCPA)
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:
- Right to Know: You can request details about the personal information we collect, the sources of that information, the purposes for collection, and the third parties with whom we share it.
- Right to Delete: You can request that we delete the personal information we have collected about you, subject to certain exceptions.
- Right to Correct: You can request corrections to inaccurate personal information we hold about you.
- Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt out of any future sale if our practices change.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us at info@norcalrepairs.com or call (916) 476-7689. We will verify your identity and respond within 45 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will promptly delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: